Questions answers
If you can't find an answer to your question, please contact technical support [email protected] ΠΈΠ»ΠΈ write to the chat on the siteClubdeluxe π° is a platform that uses only club game systems designed for installation in ground-based game rooms. Gaming Club systems are usually more loyal to players and have a higher return level (RTP), and the probability of winning is much higher, since the algorithm is limited by the number of players. Gaming clubs have their own internal loyalty policies, such as various bonuses and gifts from the club. In the game room, the cashier issues a check with the deposit to which the code is generated. This receipt is used for authorization in the slot machine. The same system is used on Clubdeluxe
You can register by clicking on the "Registration" button in the upper left corner of the site.
Conditions for creating an account:
- Only customers who are 21 years old can register
- Each client can only have one game account.
- Clients of the platform can only be individuals who do not have restrictions on participation in gambling established by law and are not included in the Register of persons who are restricted access to gambling establishments
We ask you to provide only your own real data during the registration process. After registration, checking the account is not mandatory, but in case of suspicious activity, we can request documents to confirm personal data.
π Launch gaming terminal
To launch a specific terminal, click on it or on the "Launch" button next to the terminal. When you start the terminal, the entire main balance will be automatically transferred to it, which is shown on the client card in the upper right corner. You can only run one terminal at a time. After launching a specific terminal, the rest will be inactive.
π Close game terminal
In order to close the gaming terminal, you need to exit the active game and then click the Close button. After that, the entire balance is automatically transferred to the main balance.
To top up your account, go to your Account, section or "cash register", and then click on top up. Enter the deposit amount, choose a convenient method, and make a payment.
Catch of replenishing the game balance:
- The platform does not charge a commission when filling out an account, however, the commission can be charged when converting currency by the payment system that you use when paying, or by the issuing bank of your card. We try to completely close the commission, that is, how much in fact you have withdrawn from the card-so much will be credited to the balance
- The client can only use their own bank cards and wallets. Using other people's bank cards and wallets to top up your account is prohibited.
- The platform uses different payment providers with different payment currencies (UAH, EUR, USD). When performing an invoice, you sometimes need to specify the name and surname of the cardholder in Latin (for example: Tarasenko Pavel)
After successful completion, funds are credited to the game balance within a few minutes. If more than 10 minutes have passed after successful execution and the balance has not passed you need to go back to technical support on the support page or write to [email protected] and send scanned copies (photos) of the payment receipt or receipt confirming the transaction, bank statements about the transfer made.
To withdraw funds, you need to log in to your account and select the section or "cash register"there. In the "payment" menu, specify the desired withdrawal amount.
Conditions for withdrawing funds:- The platform does not take the commission when withdrawing funds. How much you have withdrawn from the game balance-how much should be credited to the card balance
- To withdraw funds, you must win back at least 30% of the deposit or bonus.
- To create a payment, you need to enter your card number, first name and last name on the page. Payment will be made to this card processing of a withdrawal request can take up to 24 hours . In practice, payment is made much faster.
If more than 24 hours have passed since the withdrawal request was created and the payment to the card has not been received, please contact the technical support service for more information
Each game system has its own game bonuses and jackpots, their size is different
during the replenishment of the account, you will be credited with cashback to the bonus balance. The cashback percentage is indicated under the payment method icon. The bonus can be transferred to the main balance by clicking the button near the bonus balance
Active players are also randomly assigned various bonuses from the bot's telegrams, and they can be credited at any time