1. PRIVACY
SoftClub N.V. is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our services, why we collect this information, and how we use it.
Please note that this Privacy Policy is agreed upon between you and www.clubdeluxe.net (referred to as ‘We’, ‘Us’, or ‘Our’ as appropriate). This Privacy Policy forms an integral part of the www.clubdeluxe.net Terms and Conditions.
SoftClub N.V. may occasionally update this Privacy Policy. If changes are made, we will notify you by posting the updated terms on our platform. We recommend reviewing this Privacy Policy regularly.
2. INFORMATION COLLECTED
SoftClub N.V. considers information that can be used to identify an individual, such as, but not limited to, first and last name, date of birth, home or physical address, email address, phone number, and other relevant data, to be Personal Information ("Personal Information"). You may be asked to provide Personal Information when you use our website, register for an account, or use our services.
The Personal Information we collect may include details like contact information (e.g., phone number), shipping and billing information, transaction history, website usage preferences, and feedback about our services. This information is stored on servers based in Germany and other locations. When you interact with our services, our servers maintain an activity log unique to you, which includes administrative and traffic information such as your IP address, time and date of access, web pages visited, language preferences, software crash reports, and browser type. This information is essential for the delivery and quality of our services. We do not collect Personal Information without your knowledge.
3. MEANS OF COLLECTING AND PROCESSING DATA
SoftClub N.V. may automatically collect certain data as described above and may receive Personal Information you provide through the services or other interactions on the www.clubdeluxe.net website. We may also receive Personal Information from online vendors, service providers, and customer lists obtained legally from third parties.
Additionally, we may engage third-party service providers for technical support, processing online transactions, and managing your account. We will have access to any information you provide to these vendors and service providers, and we will use it as described in this Privacy Policy. This information will only be disclosed to third parties outside of the company in accordance with this policy. We take appropriate steps to ensure that third-party service providers protect your privacy.
4. INFORMATION USE
SoftClub N.V. uses the Personal Information we collect to provide our services, deliver customer support, perform necessary security and identity verification checks, process online transactions, assist with third-party promotions, fulfill business requirements, and for any other purpose related to the operation of our services. As such, we may share your Personal Information with our carefully selected partners, including any third parties with whom we have data-sharing arrangements.
We may also use your Personal Information to send you promotional offers and information regarding our products and services and those of our partners. This allows us to expand our offerings and improve customer service. Occasionally, we may request information from you through surveys or contests. Participation is voluntary, and you may choose whether or not to provide the requested information, which may include your name, address, phone number, and demographic information (e.g., postal code, age).
By accepting any contest prize or winnings from us, you consent to the use of your name for promotional purposes without additional compensation, except where prohibited by law. Unless you have opted out, we may also use your Personal Information (including your email address and phone number) to send you information about our products, services, promotions, and related third-party products and services.
5. CERTAIN EXCLUDED DISCLOSURES
We may disclose your Personal Information if required by law, or if we believe, in good faith, that such action is necessary to:
- Comply with legal processes served on us, any of our sites, or services;
- Protect and defend our rights or property;
- Act to protect the personal safety of users of the services or the public.
If we determine that you have cheated or attempted to defraud us, the company, or any other user in any way (including game manipulation or payment fraud), or if we suspect fraudulent activities (such as using stolen credit cards or engaging in chargebacks), we reserve the right to share this information (including your identity) with other online gaming sites, banks, credit card companies, relevant authorities, and appropriate agencies.
Additionally, for research purposes related to the prevention of addiction, anonymized data may be shared with relevant institutions.
6. ACCESS
You may opt out of receiving promotional communications either through your account settings on our website or by using the unsubscribe link in any promotional emails you receive from us. You can also contact us at any time via email or Customer Service to request:
- Confirmation of the accuracy of the Personal Information we have collected about you;
- An update of your Personal Information;
- A complaint regarding how we use your Personal Information.
If you request it, we will update your information (if necessary) or mark your information to prohibit future use for marketing purposes. However, we may still retain your Personal Information if required by law.
7. COOKIES
When accessing our services, we may store cookies on your device. Cookies are small text files stored on your device when you visit our website, which help us record your preferences. We also use Local Shared Objects or "flash cookies," which function similarly to browser cookies and allow us to remember details of your visits across our site. Neither cookies nor flash cookies can be used to access or control other information on your device. We only use these technologies to monitor your use of our services.
Strictly Necessary Cookies
These cookies are essential for navigating our website and using its features, such as accessing secure areas or completing financial transactions. Without these cookies, we would not be able to provide our services effectively.
Session-Based Cookies
These cookies are temporary and are assigned to your device only for the duration of your visit. They help you navigate our website and provide more relevant information if you are a registered user. These cookies expire once you close your browser.
Persistent Cookies
These cookies remain on your device for a set period of time. Flash cookies are also persistent.
Analytical Cookies
These cookies help us monitor site traffic and usage patterns. They allow us to improve our website and ensure you can easily find what you need.
You can accept or decline cookies through your browser settings. Most browsers accept cookies automatically, but you can modify your settings to decline them. Please refer to your browser’s Help menu for instructions.
Flash Cookies
If you wish to block flash cookies, you can adjust the settings in your Flash Player’s Settings Manager. For details on how to do this, visit the Flash Player Settings Manager.
If you choose to disable cookies, some features of our site may not function as intended.
8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
To participate in real money games on our platform, you will be required to send and receive funds through third-party electronic payment systems. By using our services, you consent to the processing of financial transactions via these third-party providers.